Terms of Service

1. Who We Are

FibreOps is a software product owned and operated by CronKode (Pty) Ltd, a company registered in South Africa (CIPC Registration Number: pending). Our registered address is Johannesburg, Gauteng, South Africa.

You can contact us at hello@fibreops.co.za

2. What FibreOps Is

FibreOps is a cloud-based field operations management platform designed for South African Internet Service Providers (ISPs) and fibre network operators. The platform enables organisations to:

• Create, assign and track field jobs in real time
• Manage field technicians and operations teams
• Monitor SLA compliance per job
• Record job completions with photos and documentation
• Generate operational reports

3. Accounts and Access

To use FibreOps, your organisation must be set up by a CronKode administrator. Each user receives individual login credentials. You are responsible for:

• Keeping your login credentials secure and confidential
• All activity that occurs under your account
• Ensuring your team members use the platform appropriately
• Notifying us immediately at hello@fibreops.co.za if you suspect unauthorised access

We reserve the right to suspend or terminate accounts that violate these terms.

4. Subscription and Payment

FibreOps is offered on a monthly subscription basis. Current pricing plans are:

• Starter — R3,500 per month (up to 15 technicians)
• Growth — R12,000 per month (up to 50 technicians)
• Enterprise — R35,000 per month (unlimited technicians)

Subscriptions are billed monthly in advance. Payment is due within 7 days of invoice. We reserve the right to suspend access for accounts with overdue payments. All prices are exclusive of VAT where applicable.

Pricing may be updated with 30 days written notice to your registered email address.

5. Your Data

All operational data you enter into FibreOps — including job records, technician information, client data and reports — belongs to your organisation. CronKode does not claim ownership of your data.

We store your data securely on cloud infrastructure. We do not sell your data to third parties. We process your data only to provide the FibreOps service to you.

On termination of your subscription, you may request an export of your data within 30 days. After 30 days, data may be deleted from our systems.

6. Acceptable Use

You agree to use FibreOps only for lawful business purposes. You must not:

• Use the platform to store or transmit unlawful content
• Attempt to access other organisations' data
• Reverse engineer, copy or resell the platform
• Use automated tools to scrape or extract data
• Share login credentials between multiple individuals
• Use the platform in any way that could damage CronKode's reputation or systems

7. Service Availability

We aim to keep FibreOps available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime caused by factors outside our reasonable control including load-shedding, internet outages or third-party infrastructure failures.

8. Intellectual Property

FibreOps, including its design, code, features and branding, is the intellectual property of CronKode (Pty) Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your internal business operations during your active subscription period.

You may not copy, modify, distribute or create derivative works from any part of FibreOps without our written permission.

9. Limitation of Liability

CronKode provides FibreOps on an "as is" basis. To the maximum extent permitted by South African law, CronKode is not liable for:

• Loss of revenue, profits or business opportunities
• Loss of data beyond what is recoverable from our backups
• Indirect or consequential losses arising from use of the platform
• SLA penalties incurred by your organisation with your own clients

Our total liability to you in any month shall not exceed the subscription fee paid for that month.

10. Termination

Either party may terminate the subscription with 30 days written notice. CronKode may terminate immediately if you breach these terms, fail to pay, or use the platform unlawfully. On termination, your access will be revoked and your data will be available for export for 30 days.

11. POPIA Compliance

CronKode processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). As a user of FibreOps, you are also responsible for ensuring your use of the platform complies with POPIA obligations applicable to your organisation.

For our full Privacy Policy, visit fibreops.co.za/privacy

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the jurisdiction of the South African courts.

13. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes via email to your registered address. Continued use of FibreOps after changes are notified constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: hello@fibreops.co.za
• Website: fibreops.co.za
• Company: CronKode (Pty) Ltd, Johannesburg, South Africa